Cancellation policy

Purchase Options Cancellation Policy

Subscriptions

Subscriptions require a minimum commitment of three (3) orders. After your third order has been processed, you may cancel your subscription at any time by logging into your account and managing your subscription, or by contacting us at support@thriveprotein.ca.

Cancellation requests must be made before your next scheduled billing date to avoid being charged for the next order. If you request cancellation before your third order, your subscription will remain active until the three order minimum is complete and will be cancelled after that. You may skip or reschedule an upcoming order, or you can change the product on your subscription to meet the three order minimum. 

Once an order has been processed or shipped, it cannot be cancelled. We require 48 hours notice to make changes to an upcoming subscription order. 

If you need to request a change, please contact us as soon as possible at support@thriveprotein.ca. 

To cancel an order after it's been placed, please reach out to us as soon as possible. We also have the ability to edit an order prior to shipping, providing your request is received and actioned prior to order cut off times (1pm EST).

Please note that once an order has shipped, it is subject to our Return and Refund Policy.