Politique de résiliation

Purchase Options Cancellation Policy

Subscriptions

Subscriptions require a minimum commitment of two (2) orders. After your second order has been processed, you may cancel your subscription at any time by logging into your account and managing your subscription, or by contacting us at info@thriveprotein.ca.

Cancellation requests must be made before your next scheduled billing date to avoid being charged for the next order. If you request cancellation before your second order, your subscription will remain active until the two-order minimum is complete and will be cancelled after that. You may skip or reschedule an upcoming order at any time through your account.

Individual orders

Orders may be cancelled before they are processed and fulfilled. Once an order has been processed or shipped, it cannot be cancelled.

If you need to request a cancellation, please contact us as soon as possible at info@thriveprotein.ca with your order number. We will make reasonable efforts to stop the order if it has not yet entered fulfilment. A fee may apply depending on the circumstance.

Please note that once an order has shipped, it is subject to our Return and Refund Policy.